Fulfillment & Privacy policy

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• Orders are processed within 1–3 business days.
   
• Custom designs receive a proof via email within 24–48 hours.
   
• Production begins after proof approval and typically takes 2–5 business days.
   

•  Standard U.S. shipping takes 3–7 business days.
   
• Local pickup is available by appointment. We can arrange that with a phone call.
   

• Need it fast? Rush production and expedited shipping are available for an additional fee.
   
• Please contact us before placing your order to confirm availability.
   

• Orders can be changed or canceled within 12 hours of purchase.
  
   

• Custom engraved items are non-refundable unless they arrive damaged or incorrect.
   
• Please contact us within 7 days of delivery or pickup with photos of any issues.
  
   

We're here to help with questions or special requests!

📧 Email: [customshns@gmail.com]
📞 Phone: [972-946-9672]

At Hit N' Split, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or interact with us in person.

We collect information you voluntarily provide when you:

• Place an order
   
• Contact us via email, phone, or contact forms
   
• Schedule an in-person pickup
   

This may include your:

• Name
   
• Email address
   
• Phone number
   
• Shipping/billing address
   
• Order details
   

We use your information to:

• Process and fulfill orders
   
• Communicate about your order status
   
• Respond to customer service inquiries
   
• Improve our website and services
  
   

We do not sell or share your personal information with third parties for marketing purposes.

All online payments are securely processed through Stripe. We do not store or have access to your credit card information.

Our website may use cookies and third-party tools (e.g., Google Analytics) to help improve user experience and understand site traffic. You can adjust your browser settings to refuse cookies if desired.

Information collected during in-person transactions (e.g., name, phone number, payment) is used solely for completing your order and coordinating pickup.

We take reasonable precautions to protect your personal information, both online and offline. However, no method of transmission over the internet or electronic storage is 100% secure.

You have the right to:

• Access the personal data we hold about you
   
• Request corrections or deletion of your data
   
• Opt out of marketing communications at any time
   

To exercise these rights, please contact us at customshns@gmail.com.

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.